Capacity Building

Public Interest was invited to be one of a pool of consultants in a two-phase project to assist Toronto housing and shelter agencies to increase their ability to serve their clients. In the first phase, our staff worked with the agencies’ staff, management, and boards of directors to help them undertake a self-assessment of opportunities for organizational development and growth.

West Hill Community Services, a Scarborough community health and social services provider, was undergoing a dramatic expansion of their scope of work. They called upon Public Interest to help them develop a strategic plan and to set up an inclusive process that would give staff, board members, and clients the opportunity to voice their opinions and participate in the discussion.