Public Interest was invited to be one of a pool of consultants in a two-phase project to assist Toronto housing and shelter agencies to increase their ability to serve their clients. In the first phase, our staff worked with the agencies’ staff, management, and boards of directors to help them undertake a self-assessment of opportunities for organizational development and growth.
Based on the results of this self-assessment, we guided the development of a second-phase project that would focus on one high-priority area of organizational development. As part of this work, our staff supported the efforts of a refugee and settlement organization to re-vision its governance structure in order to improve its transparency and responsiveness to the needs of clients and staff.
